Search for Business Design Lead roles in Stamford, CT, within the digital solutions industry, requiring 3+ years of experience, offering a salary range of $99,000 to $132,000, and providing hybrid work options.

Okay, I've searched for Business Design Lead roles in Stamford, CT, within the digital solutions industry, requiring 3+ years of experience, with a salary range of $99,000 to$ 132,000, and offering hybrid work options. I have found 27 positions for you.

Business Design Lead

Stamford, CT

Digital Solutions

3 years + Experience

$99000+

$132000-

Hybrid

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The role of Business Design Lead, Digital CRM at Philip Morris International (PMI) is fundamentally designed to spearhead the evolution of the company's customer relationship management approach within the context of a transformative digital landscape. The candidate will be responsible for shaping a compelling CRM product vision that aligns with PMI's commitment to delivering a smoke-free future. Key responsibilities involve synthesizing customer feedback and market trends to unearth opportunities for business growth, all while acting as a liaison between customer voices and internal stakeholders. A significant portion of the role focuses on managing the CRM product backlog and ensuring its alignment with strategic business objectives. Candidates must excel in cross-functional collaboration—navigating diverse teams spanning CX, Marketing, Sales, and IT to effectively translate business requirements into actionable user stories and functional specifications. Success in this role looks like effective backlog management that leads to a seamless CRM deployment, high adoption rates of the CRM system, and the continuous enhancement of customer engagement strategies that resonate with PMI’s initiatives. The position challenges the candidate to make educated, strategic decisions amidst ambiguity, thereby invoking a blend of autonomy, analytical skills, and collaborative spirits to propel PMI’s digital transformation forward.

Company Analysis:

Philip Morris International stands at the forefront of a seismic shift within the tobacco industry, moving towards a smoke-free future while emphasizing health, wellness, and innovative product solutions. As a global leader, PMI commands a significant market share, especially following its acquisition of Swedish Match, which enhances its portfolio beyond traditional tobacco products. The company is deeply committed to corporate responsibility and has a clearly defined cultural ethos centered around innovation, diversity, and employee empowerment. The culture at PMI is likely fast-paced and focused on transformation, providing employees, including those in the CRM role, with the freedom to innovate while expecting accountability and results. This role is positioned within a cross-functional framework, indicative of PMI's collaborative environment, where visibility among senior leadership is plausible given the strategic importance of CRM in driving customer engagement and business growth. Importantly, this role aligns with PMI’s overarching strategic goals of transitioning towards smoke-free products and enhancing customer experience—making it a pivotal position in advancing the company’s mission and reinforcing its market leadership.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Behavioral Questions:
1. Tell me about a time when you had to prioritize tasks within a complex project. How did you determine which tasks were urgent?
1. Describe a situation where you gathered customer feedback. How did you use this information to influence a product decision?
1. Can you share an experience where you faced resistance while collaborating with a cross-functional team? How did you handle it?
1. Provide an example of a time you translated a complex business problem into a simple solution. What approach did you take?
Technical/Role-Specific Questions:
1. How do you approach the management of a product backlog in a fast-paced environment?
1. What frameworks or methodologies do you leverage for product discovery and ensuring stakeholder alignment?
1. Can you walk us through your experience with CRM tools? How have you utilized these tools to drive customer engagement?
1. Describe your understanding of Lean/Agile principles and how you have applied them in past projects.
Situational Questions:
1. Imagine you receive feedback that a CRM feature is not meeting customer needs. What steps would you take to address this issue?
1. Suppose a critical stakeholder disagrees with your proposed priorities for the CRM backlog. How would you approach the situation to reach an agreement?
Company Fit/Motivation Questions:
1. Why are you interested in joining Philip Morris International, and how do you see yourself contributing to its smoke-free vision?
1. How do your personal values align with PMI's commitment to innovation and corporate responsibility?
Questions for the Candidate to Ask the Interviewer:
1. What are the key performance indicators for success in this role over the first six months?
1. Can you describe PMI's approach to innovation in customer engagement and how this role contributes to those efforts?
1. What opportunities for professional development does PMI offer to support employees in adapting to the evolving landscape of digital solutions?

Job Details

Overview Company

Business Design Lead

$99k/y-$132k/y

Philip Morris International

2 days ago

Highlight

HybridFull-time3+ yearsMid

Summary

Philip Morris International is seeking a Business Design Lead, Digital CRM to join their team in Stamford, CT. The role involves shaping the CRM product vision and aligning it with the broader Omnichannel CX and Digital Solutions strategy.

About the Role

As a Business Design Lead, Digital CRM, you will contribute to shaping the CRM product vision, maintain an understanding of CRM capabilities, gather and synthesize customer feedback, and represent the voice of the customer in CRM-related discussions. You will manage the CRM product backlog, collaborate with cross-functional teams, and coordinate CRM release activities. Additionally, you will monitor CRM performance and ensure solutions are scalable and user-friendly.

About You

Required:

Legally authorized to work in the U.S.
3+ years of relevant experience in translating complex business problems into functional designs.
High effectiveness working in cross-functional teams.
Proven experience in overseeing all elements of the product development lifecycle.

Preferred:

Lean/Agile Leadership
Lean/Agile Ways of Working
Product Discovery & Design
Cost & Value Management
Uncertainty Management
Stakeholder Management
Impact Analysis
Testing skills both manual and automated
Process Optimization
Communication & Training
Problem Solving

Benefits

Competitive base salary: $99k–$132k
Annual bonus (applicable based on level of position)
Great medical, dental, and vision coverage
401k with a generous company match
Incredible wellness benefits
Commuter benefits
Pet insurance
Generous PTO
Hybrid model of working that promotes flexibility

Philip Morris International

Philip Morris International (PMI) is a leading international tobacco company working to deliver a smoke-free future and evolving its portfolio for the long term to include products outside of the tobacco and nicotine sector. Since 2008, PMI has invested more than USD 14 billion to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke, with the goal of completely ending the sale of cigarettes. In November 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the companies’ IQOS and ZYN brands. As of February 6, 2025, PMI's smoke-free products were available for sale in 95 markets, and PMI estimates that approximately 19.7 million adults around the world had already switched to IQOS and stopped smoking. Smoke-free products account for approximately 40% of PMI’s end of year 2024 net revenues. With a strong foundation and significant expertise in life sciences, PMI announced in February 2021 its ambition to expand into wellness and healthcare areas and aims to enhance life through the delivery of seamless health experiences. For more information, please visit www.pmi.com and www.pmiscience.com.

Our priority is to attract, support and keep with us diverse and unique individuals. Our global workforce of more than 69,000 people is one of our greatest strengths and the key to our success as a company. Our employees speak more than 80 languages and come from all corners of the world. PMI has also been certified as a “Global Top Employer” for the seventh consecutive year, in recognition of the high standards of excellence in our working environment and the exceptional development opportunities we offer. If you come into our offices or meet our people, you will quickly realize that at PMI everyone has the opportunity to make a difference and build phenomenal careers.

Stamford, CT