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Job Analysis:
The role of Business Engagement Team Manager within the Philadelphia Water Department's IT division is fundamentally about bridging complex IT initiatives with the practical, mission-driven needs of a critical municipal utility. This person is hired to lead a specialized team that ensures IT projects align seamlessly with business objectives, supporting sustainable water management and environmental goals. Success here requires someone who can not only manage the tactical side—overseeing project charters, vendor interactions, budgets, and timelines—but also possess a deep understanding of business processes and how technology can empower them. Cross-functional coordination is a core activity: this manager will serve as the linchpin between the Water Department's business units, IT vendors, and internal OIT resources, resolving conflicts and aligning diverse stakeholders to deliver high-quality, timely solutions. The expectation is for a seasoned leader with at least five years in IT project management, experienced in facilitating complex project delivery within governmental or similarly regulated environments. Mastery in communication, organization, and analytical thinking is paramount given the multiple layers of stakeholder engagement and the mission-critical nature of water services. Autonomy and sound judgment will be regularly exercised—from navigating project ambiguities to managing contractual negotiations. In the first 6-12 months, success will likely be measured by the timely achievement of project milestones, effective team leadership, clear operational workflows, and visible improvements in how IT initiatives drive business value for the Water Department.
Company Analysis:
The City of Philadelphia, as both an employer and a public service organization, represents a vast and complex ecosystem dedicated to delivering essential services to millions. Positioned as one of the largest local government employers in the region, it offers stability yet embraces innovation through its Office of Innovation & Technology. This context shapes the Business Engagement Team Manager role as both strategic and service-oriented: the company prioritizes integrity, inclusion, and empowerment, values that should resonate deeply with a candidate driven by public impact and collaboration. The culture leans towards mission-driven, with a clear focus on accountability and community well-being. The manager will operate within a structured but evolving environment—balancing municipal bureaucracy with the fast-moving demands of technology modernization. Organizationally, this role functions at the intersection of IT and business units, requiring visibility and influence across multiple departments while reporting to senior leadership within the Water IT division. Strategic alignment is strong: the hire is meant to elevate IT-business partnerships and optimize resource deployment, supporting Philadelphia’s long-term growth and sustainability goals. For a candidate, thriving here demands adaptability, a genuine commitment to public service, and the ability to navigate governmental processes while introducing efficiency and innovation.