About the Role

As a Business Manager, Support Services, you will be responsible for monitoring outcomes, tracking trends, and developing improvement plans for Support Services. You will contribute to strategic planning, support management with tools for operational efficiency, and develop systems to share best practices. Additionally, you will manage labor scheduling, utilize data-driven methods for performance assessment, support budget development, and provide leadership and coaching to staff.

About You

Required:

Bachelor’s degree
5-7 years of leadership experience
Planning or process improvement experience, preferably in a hospital setting
Experience facilitating change initiatives across various levels of an organization
Facilitation/presentation skills
Proven software competencies (Outlook, Excel, Power Point, Timekeeping)

Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care. It encompasses the research, teaching, and patient care activities of the academic medical center. Sharing a commitment to superior quality, academic excellence and patient safety, the organizations within Northwestern Medicine comprise a combined workforce of more than 33,000 among clinical and administrative staff, medical and science faculty and medical students. Northwestern Medicine is comprised of more than 200 locations throughout the region, with five Northwestern Medicine hospitals ranked among “America's Best” by U.S. News & World Report, 2025 – 2026, our legacy of better medicine continues. What makes us better, makes you better.®

Business Manager - Support Services

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Summary

About the Role

About You

Benefits