Okay, I've searched for Business Operations Analyst roles in the United States, full-time positions within SaaS and e-commerce industries, requiring 3+ years of experience and expertise in billing or collections processes. I have found 124 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Business Operations Analyst I role at BigCommerce is fundamentally designed to ensure the smooth and compliant execution of the quote-to-cash (QTC) process, a critical revenue and customer lifecycle management function. The position requires a candidate who is detail-oriented and adept at navigating complex cross-functional workflows—partnering with sales, customer success, legal, and finance teams to uphold business standards and regulatory compliance. Success in this role depends on the ability to effectively manage diverse operational tasks ranging from account configuration to revenue recognition, billing, collections, and contract generation, requiring a strong operational mindset and high accuracy. The candidate must also demonstrate superior customer service skills, especially in handling difficult conversations while maintaining professionalism, illustrating the importance of emotional intelligence in managing internal and external stakeholders. Technically, familiarity with SaaS subscription models and tools like Salesforce, Zuora, Conga, and project management methods indicates that the analyst must quickly interpret and manipulate data flows and business rules within these systems. The role expects continuous improvement thinking—engaging in process design, policy enhancements, and operational reporting to drive scalability and efficiency, which means the candidate should be inherently proactive and adaptable. Autonomy will come with responsibility; the analyst will regularly make judgment calls on account discrepancies, compliance issues, and collections strategies, often under tight timeframes and shifting priorities. Early performance likely hinges on accuracy in task execution, responsiveness, and the ability to collaborate effectively across departments, laying a foundation for longer-term contributions to process optimization and revenue growth.

Company Analysis:

BigCommerce is a market-leading SaaS ecommerce platform that uniquely positions itself as an open and composable solution catering to a diverse customer base—from startups to large enterprises—across multiple regions. This positions the company at an interesting intersection of robust enterprise functionality combined with a user-friendly approach, signaling a dynamic, innovation-driven environment that values both technical sophistication and accessibility. The company’s rapid global expansion and emphasis on redefining ecommerce hint at a fast-paced work culture that thrives on agility, continuous improvement, and cross-functional collaboration. BigCommerce’s recognition for workplace culture and its strong commitment to diversity and inclusion suggest an organizational environment that values employee growth and psychological safety, which is crucial for roles requiring both independent decision-making and teamwork. For the Business Operations Analyst I, this means working within a broad, cross-departmental network with visibility into critical commercial functions and contributions that directly impact revenue integrity and customer satisfaction. The role is strategically important as it underpins financial accuracy, contract compliance, and customer experience—foundational pillars supporting BigCommerce’s growth and reliability as a SaaS provider. Candidates should anticipate a role that requires balancing operational rigor with adaptability, as the company’s continued innovation will likely bring evolving processes and tools. Aligning with the company culture means embracing continuous learning, effective communication, and a proactive mindset to handle the complexities of a scaling SaaS platform servicing a global, multi-industry clientele.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral Questions:
• 1. Tell me about a time when you had to manage a difficult conversation with an internal or external stakeholder. How did you maintain professionalism and ensure a positive outcome?
• 2. Describe an instance where you identified an operational inefficiency in a process you supported. What steps did you take to improve it?
• 3. Share an experience where you had to balance multiple competing priorities while maintaining accuracy and meeting deadlines. How did you manage this?
• 4. Can you provide an example of how you collaborated across teams to resolve a challenging issue that impacted multiple departments?
• Technical/Role-Specific Questions:
• 5. How would you approach ensuring compliance throughout the quote-to-cash process in a SaaS environment?
• 6. Describe your experience working with tools like Salesforce, Zuora, or Conga. How have you leveraged these platforms to support billing, contracting, or revenue recognition?
• 7. What strategies would you use to investigate and resolve discrepancies related to invoices or payments?
• 8. Can you explain how you might contribute to process improvements or policy changes within a business operations team?
• Situational Questions:
• 9. Imagine a major customer’s subscription has billing errors causing delayed payments, and they are frustrated. How would you handle this situation to retain the relationship and resolve the issue?
• 10. Suppose you notice a recurring issue with contract approvals that is causing delays in revenue recognition. How would you address this challenge?
• 11. If a cross-functional team disagrees about how to handle a complex fulfillment or provisioning issue, how would you facilitate resolution?
• Company Fit/Motivation Questions:
• 12. Why are you interested in working at BigCommerce, and how do you see yourself contributing to our mission to support merchants at every stage of growth?
• 13. Our company places a strong emphasis on diversity, equity, and inclusion. How have you demonstrated these values in your previous roles?
• 14. BigCommerce is evolving rapidly in a competitive SaaS market. How do you stay adaptable and continuously improve your skills in such environments?
• Questions for the Candidate to Ask the Interviewer:
• 15. Can you describe the primary challenges the Business Operations team is currently facing in managing the quote-to-cash process?
• 16. How does BigCommerce support professional growth for employees in operational roles like this?
• 17. How does cross-functional collaboration typically function here, especially between Operations, Sales, and Finance teams?