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Job Analysis:
The Business Operations Analyst role at FanDuel Group is fundamentally geared towards enhancing the integrity and efficiency of their payments and fraud prevention systems. The analyst is expected to use data-driven insights to detect fraudulent activities and streamline customer support processes across various products, including the Sportsbook and Casino. Success in this position hinges on the ability to analyze complex data patterns, propose actionable solutions, and collaborate with diverse teams—such as Analytics, Payments, and Product Development—to implement fraud prevention strategies that prioritize customer experience. This role is not just about technical knowledge; it requires critical thinking skills to navigate ambiguity and evolving threats in the online gaming landscape. Candidates will face challenges such as identifying new fraud schemes and balancing operational efficiency with user satisfaction, which will be critical for their performance evaluation in the first 6–12 months. The overarching goal is to bolster the company's defenses against fraud while enhancing the customer experience in a competitive and rapidly changing market.
Company Analysis:
FanDuel Group occupies a leading position within the sports-tech entertainment industry, primarily in North America, and is well-regarded for its innovation in mobile gaming and sports betting. As a subsidiary of Flutter Entertainment, FanDuel's market influence is significant, allowing it to shape customer engagement in sports betting and gaming. The company culture appears to be fast-paced and driven by a commitment to customer-centric innovation, valuing teamwork and diversity in its workforce. This environment likely requires employees to be adaptable and proactive in problem-solving. Positioned within the Payments and Fraud Business Operations team, the Business Operations Analyst will work closely with various internal stakeholders, fostering cross-functional collaboration. The role is strategic as it supports the company's mission to not only dominate the market but also safeguard its operations against fraud, thereby maintaining its reputation and customer trust. This analysis suggests that thriving in this role will require not just technical acumen but also an alignment with FanDuel's core values of innovation and customer focus.