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Job Analysis:
The Business Operations Analyst role at FanDuel Group is fundamentally about enhancing operational efficiency and mitigating fraud risks within a fast-paced, innovative gaming environment. The main purpose of this position is to analyze transactional and customer data to identify and prevent fraudulent activities, while supporting the overall payments function. Key responsibilities include partnering with cross-functional teams such as Analytics, Payments, and Legal to innovate fraud prevention strategies, developing real-time reporting dashboards, and making data-driven recommendations to optimize customer support and operational processes. Success in this role will not only require technical proficiency in SQL and familiarity with programming languages like Python or R but also a strong detail-oriented mindset capable of navigating the complexities of online gaming fraud. Candidates will likely face challenges related to rapidly changing priorities and the need for innovative solutions to emerging fraud schemes. Within the first 6-12 months, success might be measured through effective implementation of data analysis processes and the enhancement of fraud metric reports for executive leaders, while sustaining a customer-first approach.
Company Analysis:
FanDuel Group is positioned at the forefront of the sports-tech entertainment industry, leading the mobile gaming sector in the U.S. and Canada. As a subsidiary of Flutter Entertainment, FanDuel benefits from being part of the world's largest sports betting operator, which underscores both its strategic resources and market influence. This role exists within a vibrant and dynamic organizational culture that emphasizes innovation, customer engagement, and operational excellence. The company's commitment to inclusivity and team values creates a collaborative work environment where the Business Operations Analyst will work closely with diverse stakeholders. Within the organizational structure, this role plays a critical part as a cross-functional player, bringing visibility to operational challenges and solutions that contribute to the executive team's decision-making. Strategically, this position aligns with FanDuel's objectives to enhance customer experience, optimize operational resilience against fraud, and drive data analysis further into the organization’s core strategies, making it essential for the company's long-term growth and integrity.