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Job Analysis:
The Business Process Automation Developer role at Ziply Fiber fundamentally aims to enhance operational efficiency through automation technologies in the context of a rapidly expanding fiber internet provider. This role is critical as the company seeks to streamline workflows across various departments, such as customer service and billing, to deliver better service to underserved areas. Key responsibilities include developing RPA bots for automating service activation and billing processes, integrating machine learning for automated ticket handling, and maintaining automation workflows. Candidates will face challenges related to system integration, navigating potentially outdated data systems, and ensuring the reliability of newly deployed automation processes. Success in this role entails a proactive approach to identifying automation opportunities, seamlessly collaborating with cross-functional teams to understand their unique requirements, and ensuring that the solutions not only work technically but also empower users across the organization. Overall, what sets this position apart is the unique focus on employing cutting-edge automation techniques to solve real-world problems for both the company and its customers, creating efficiencies that directly impact service delivery.
Company Analysis:
Ziply Fiber is strategically positioned as a robust player within the fiber internet service sector, with an admirable mission to provide fast, reliable internet access to remote and underserved communities. The company's aspirations to rebuild and expand its fiber network underscore a commitment to both technological advancement and community service. This dual focus informs the company culture, which prominently features values such as genuine caring for customers, empowerment of employees, and a strong emphasis on innovation. Employees in this environment are likely to work in a collaborative atmosphere that prioritizes holistic solutions over mere efficiency. This role reports to a tech-focused leadership structure, likely collaborating closely with departments such as Network Operations and Customer Service, which suggests high visibility across the organization. The strategic importance of this role aligns with Ziply Fiber's broader goal of scaling operations and enhancing customer experiences through technology-driven solutions, making it a key asset as the company positions itself for growth and sustained market relevance.