Business Process Owner Lead - Communications Ecosystem - Claims Optimization
$114080/y-$218030/y
a day ago
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OnsiteFull-timeSenior
Summary
USAA is seeking a Business Process Owner Lead - Communications Ecosystem - Claims Optimization to join their team in Phoenix, AZ. The role involves leading planning for complex business processes, ensuring alignment with customer and enterprise strategy, and driving continuous process improvement.
About the Role
As the Business Process Owner Lead, you will be responsible for defining and implementing business processes, managing performance metrics, and ensuring compliance with regulations. You will guide process re-engineering efforts, develop communication plans, and utilize data analytics to enhance business performance. The position requires collaboration with various stakeholders to align processes with overall business objectives and to drive innovation in process design.
About You
Required:
- Bachelor’s degree or 4 years of related experience in lieu of degree.
- 8 years of business process execution, consulting, or process engineering experience.
- Experience in quality management, process improvement, and problem-solving methodologies.
- Extensive hands-on experience with Process Mapping and Modeling.
Preferred:
- Proven experience leading content management systems in regulated industries.
- Strong ability to optimize correspondence processes for efficiency and compliance.
- Skilled in digital communication platforms and workflow automation.
- Experience with Lean or Business Process Management methodologies.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) and pension plans.
- Life insurance and parental benefits.
- Paid time off program with paid holidays and volunteer hours.
- Career path planning and continuing education opportunities.
USAA
Since the beginning, our mission has been to provide a range of financial services to the military community and their families. Along the way, we’ve also established ourselves as a destination employer for passionate people looking to serve those who are willing to give it their all. Our mission is to stand with our members and be there for them and their families by facilitating their financial security. It starts with offering a range of highly competitive products, exceptional service, and trusted advice. But to be the military community’s provider of choice also takes dedicated team members who share our core values of service, loyalty, honesty, and integrity.
Phoenix, AZ