Business Strategy Analyst Senior – Member Experience Analytics
$103,450/y-$197,730/y
USAAa day ago
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RemoteFull-timeSenior
Summary
USAA is seeking a Senior Business Strategy Analyst focused on Member Experience Analytics to join their team in San Antonio, TX. The role involves defining and implementing instrumentation for end-to-end member experience analytics.
About the Role
As a Senior Business Strategy Analyst, you will design how member interactions are captured across channels, transforming this data into actionable insights via visualization and reporting. You will collaborate with business leaders to understand business questions, define key performance indicators (KPIs), and the precise data instrumentation requirements necessary to measure them effectively. This role leverages your analytical and data instrumentation design skills to shape member experience with data-driven insights.
About You
Required:
- Bachelor’s Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience may be substituted in lieu of degree.
- 6 years of data and/or analytics or strategy consulting experience; OR a minimum of 4 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 6 years combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 4 years of experience in data and/or analytics or strategy consulting.
- Experience identifying business needs and managing strategic plans driven by qualitative/quantitative analysis and market insights.
- Demonstrated experience using data analytics to formulate data-driven insights and influence business decisions.
- Experience performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics).
- Demonstrated experience in project management.
Preferred:
- Prior U.S. military service or being a military spouse/domestic partner is highly valued.
- Experienced in mapping and analyzing complex customer journeys across multiple touchpoints to identify friction points and opportunities for enhancement.
- Experienced in translating ambiguous business questions into specific, measurable KPIs and actionable metrics that accurately reflect omni-channel performance.
- Understanding of data integration challenges and discrepancies across disparate systems, with a strong aptitude for identifying and resolving them.
- Experienced in partnerships with IT, marketing, sales, and operations teams to ensure data instrumentation aligns with business needs.
Benefits
- Comprehensive medical, dental and vision plans.
- 401(k) and pension.
- Life insurance and parental benefits.
- Adoption assistance.
- Paid time off program with paid holidays plus 16 paid volunteer hours.
- Various wellness programs.
- Career path planning and continuing education assistance.
USAA
Since the beginning, our mission has been to provide a range of financial services to the military community and their families. Along the way, we’ve also established ourselves as a destination employer for passionate people looking to serve those who are willing to give it their all. Our mission is to stand with our members and be there for them and their families by facilitating their financial security. It starts with offering a range of highly competitive products, exceptional service, and trusted advice. But to be the military community’s provider of choice also takes dedicated team members who share our core values of service, loyalty, honesty, and integrity.
San Antonio, TX