Okay, I've searched for Business Systems Analyst roles in Atlanta, GA, full-time, requiring 2+ years of experience, strong SQL skills, and a Bachelor's degree in Computer Science or related majors. I have found 72 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The Business Systems Analyst II role is fundamentally focused on delivering effective client support by serving as a crucial liaison between the client and internal technical teams. This hybrid position blends client relationship management with technical troubleshooting and solution configuration, requiring an individual who is comfortable navigating complex case queues and resolving incidents swiftly. The candidate is expected to manage multiple client cases simultaneously, triaging and diagnosing problems, and collaborating cross-functionally with product, development, and cloud operations teams to ensure timely resolution aligned with contractual service tiers. The job demands technical fluency, especially in SQL, along with familiarity with JavaScript and XML, enabling the analyst to test and configure solutions based on the Origami platform’s standards. Beyond technical skills, the role requires strong communication capabilities to mentor junior colleagues, onboard new team members, and assist with the preparation of training materials. Success in this role depends on a detail-oriented mindset, the ability to escalate scope creep proactively, and a consultative approach to identifying potential sales opportunities. The typical challenges will include managing ambiguity in client requests, prioritizing case resolution under pressure, and balancing technical problem-solving with client relationship management. Early performance success should manifest as effective case handling, smooth cross-departmental coordination, and contributing to client satisfaction through accurate, timely support and service adherence.

Company Analysis:

Origami Risk operates as a prominent SaaS provider within the integrated risk, compliance, safety, and P&C insurance sectors, positioning itself as a scalable and configurable platform preferred by a diverse set of industries globally. The company’s mission revolves around leveraging cloud technology to streamline and enhance risk management processes, which inherently demands continuous innovation and a client-centric mindset. For a candidate, this suggests working in an environment that values adaptability, technical excellence, and deep industry insight. Origami Risk’s culture likely prioritizes collaboration and inclusivity, given its emphasis on diversity and equitable practices, as well as a strong ethical commitment reflected in its warnings against recruitment scams. The hybrid work model and the nature of the Business Systems Analyst II role indicate a balance of independence and teamwork, with visibility into broader strategic goals through interaction with senior subject matter experts and client executives. The team context suggests that this is an early-career role offering significant learning opportunities, mentorship, and gradual ownership of client portfolios. Strategically, this role supports the company’s growth and reputation by ensuring clients derive value from its platform through expert support and effective problem resolution, ultimately enabling Origami Risk to scale with customer success as a core pillar.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to manage multiple client issues simultaneously. How did you prioritize and ensure timely resolution?
• Behavioral: Describe an instance where you identified a problem beyond your remit or scope. How did you handle escalating it, and what was the outcome?
• Behavioral: Can you share an experience where you mentored a less experienced colleague or helped onboard a new team member? What approach did you take?
• Behavioral: Tell me about a time you found an opportunity to upsell or expand a client relationship during a support call. How did you communicate this to your team or leadership?
• Technical: How would you approach diagnosing and resolving an incident related to data integrity on a SaaS platform with SQL back-end?
• Technical: Explain your experience with unit testing in systems implementation or support. How do you ensure the quality and reliability of your deliverables?
• Technical: Describe how you would leverage standard configurations in a cloud-based environment to fulfill a client request without causing scope creep.
• Technical: Given your exposure to SQL, JavaScript, and XML, how do you integrate these skills to troubleshoot and configure a client’s risk management software?
• Situational: Imagine a high-priority client case comes in just as you are assisting another client with a complex issue. How would you handle this situation?
• Situational: You discover that a feature requested by a client falls outside the scope of their purchased service tier, but they are insisting on immediate resolution. What steps do you take?
• Situational: Suppose you receive conflicting feedback from the development team and the client about the functionality of a newly released feature. How do you mediate and resolve the disagreement?
• Company Fit: Why are you specifically interested in working for Origami Risk and supporting clients within the risk and insurance ecosystem?
• Company Fit: Origami Risk values both technological expertise and industry knowledge. How do your background and skills align with this dual focus?
• Company Fit: How do you see your role as a Business Systems Analyst II contributing to Origami Risk’s mission of helping clients achieve their business objectives through technology?
• Questions for Interviewer: Can you describe the typical career progression for someone in the Business Systems Analyst II role within Origami Risk?
• Questions for Interviewer: How does the team measure success and client satisfaction beyond basic case resolution metrics?
• Questions for Interviewer: What opportunities exist for cross-functional collaboration between the Business Systems Analyst team and product or development groups?