Okay, I've searched for Business Systems Analyst II positions in Chicago that are full-time, require at least 2 years of experience, demand SQL skills, and offer hybrid work arrangements. I have found 47 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Business Systems Analyst II role at Origami Risk serves as a vital entry-level position bridging technical systems knowledge with client-facing responsibilities to ensure smooth ongoing client support. Fundamentally, this analyst is entrusted with managing client cases through triaging, diagnosing, and resolving incidents or service requests while collaborating cross-functionally with Product, Development, and CloudOps teams. The role requires careful attention to client service tiers and organizational best practices, reflecting a balance between technical troubleshooting and upholding service-level commitments. The inclusion of unit testing duties and leveraging SQL skills point to the importance of technical proficiency, while interaction with senior subject-matter experts and mentoring juniors highlights an environment of continuous learning and knowledge sharing. Success in this role depends on precise case management, effective communication across teams, escalating scope creep, and spotting growth opportunities for Origami Risk’s client portfolio. The job requires not only systems implementation or support experience but also an aptitude for various technologies and frameworks (SQL, JavaScript, XML), emphasizing adaptability and technical curiosity. Problem-solving will likely involve navigating sometimes ambiguous client issues, coordinating multiple stakeholders, and balancing technical solutions against client expectations, making sound judgment and clear escalation critical. Within 6 to 12 months, success would be demonstrated by consistent case resolution, proactive engagement with clients and internal teams, and contributing positively to both client satisfaction and team knowledge sharing.

Company Analysis:

Origami Risk operates as a forward-thinking leader in the risk management and insurance SaaS landscape, providing scalable and configurable cloud-based platforms that serve a wide array of industries from government to manufacturing and insurance carriers. The company’s position as a technology innovator with its integrated RMIS and no-code solutions via Dais Technology demonstrates a blend of deep industry expertise and cutting-edge technology application. This context implies a dynamic work culture that values adaptability, innovation, and deep client focus, ideal for employees who thrive in mission-driven, tech-enabled environments. Origami’s emphasis on delivering best-in-class service supported by knowledgeable professionals suggests that collaboration and continued professional growth are central cultural values. The Business Systems Analyst II role sits at the frontline of client interaction and internal teamwork, likely reporting to or collaborating closely with senior analysts and client executives. This position offers substantial visibility across teams and the chance to influence client outcomes directly, making it critical for the company’s ongoing success and expansion. As the company scales and broadens its client base, this role strategically supports efficiency and client retention, signifying a growth-focused hire vital for sustaining Origami’s competitive edge in a highly specialized market space. Their commitment to diversity and an inclusive work environment further suggests that cultural fit involves openness and collaboration.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to manage multiple client issues simultaneously. How did you prioritize and ensure resolution?
• Behavioral: Describe an experience in which you identified a process improvement or potential sales opportunity while working on a client case. How did you handle it?
• Behavioral: Give an example of mentoring or guiding a less experienced colleague. What approach did you take to support their development?
• Behavioral: Explain how you handle working with cross-functional teams, especially when there are conflicting priorities or limited information.
• Technical: How would you use SQL to investigate and diagnose a client’s data issue related to our platform?
• Technical: Walk me through your approach to performing unit testing on system deliverables prior to client delivery.
• Technical: Describe your familiarity with case management systems and how you would manage and prioritize a queue of client cases.
• Technical: Have you worked with configuration or deployment standards in SaaS platforms? How do you ensure adherence to best practices when customizing solutions?
• Situational: Imagine a client case that falls outside the agreed service tier but the client insists on immediate resolution. How would you manage this situation?
• Situational: You receive conflicting information from product development and the client about an ongoing issue. How do you approach resolving this conflict?
• Situational: If you notice recurring incidents pointing to a systemic platform issue, how would you escalate and communicate this internally and to the client?
• Company Fit/Motivation: What interests you specifically about working for Origami Risk and our approach to cloud-based risk management solutions?
• Company Fit/Motivation: How do your personal work values align with Origami Risk’s emphasis on client service, innovation, and inclusivity?
• Company Fit/Motivation: Considering Origami’s industry focus and product suite, how do you see yourself contributing to our mission to support diverse risk management clients?
• Questions for Interviewer: How does this role interact with the senior subject matter experts and other internal teams during complex case resolutions?
• Questions for Interviewer: What does success look like in this role within the first six months and beyond?
• Questions for Interviewer: Can you share how Origami supports ongoing professional development and growth for someone in this analyst position?