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Summary
About the Role
About You
- Demonstrated experience providing customer-driven solutions, support or service.
- Basic knowledge and understanding of unit, functional, performance, and user acceptance testing.
- Basic knowledge and understanding of how technology can be used to automate business processes.
- Demonstrated experience documenting work processes and business rules.
- Demonstrated experience using business systems to provide customer service.
- 5+ years of experience using Python.
- 5+ years of experience using DBA.
- 5+ years technical support experience.
Benefits
- Comprehensive medical, dental, vision and wellbeing benefits.
- Competitive 401(k) contribution.
- Pension plan.
- Annual incentive.
- 9 paid holidays.
- Paid time off program (23 days accrued annually for full-time employees).
- Student loan repayment program.
- Paid-family leave.
For more than 90 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating policyholders fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family. American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to. 1-800MYAMFAM (1-800-692-6326)