Call Center Customer Service Representative (Cleveland, OH)
$18/h-$23/h
Third Federal2 days ago
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OnsiteFull-timeEntry
Summary
Third Federal is seeking a Call Center Customer Service Representative to join their team in Cleveland, OH. The role focuses on delivering exceptional customer experiences without high-pressure sales goals.
About the Role
As a Call Center Customer Service Representative, you will be responsible for answering inbound calls, assisting customers with inquiries related to banking products, processing deposit account openings, and troubleshooting customer concerns while maintaining a warm and professional tone. You will work in a collaborative environment that values genuine care and customer connection.
About You
Required:
- High school diploma or equivalent.
- Minimum of 1 year recent experience in a call center environment.
- Exemplary customer service skills.
- Ability to understand and explain financial information over the phone and via email.
- Proven written and verbal communication skills.
- Strong interpersonal skills and team-oriented.
Preferred:
- Banking experience preferred (online banking, deposit, equity lines of credit, mortgage loans, etc.).
- Bilingual language skills are a plus.
Benefits
- Competitive compensation packages.
- Medical, dental, vision, and more.
- 401k match.
- 11 Bank Holidays + vacation/sick time.
- Stock Ownership Allocation.
- Exceptional culture and value system.
- Strong work/life balance.
- Growth opportunities.
- Mortgage Discount Program.
- Education Reimbursement Program.
Third Federal
Love. Trust. Respect. And a commitment to excellence. These values form the cornerstones of our promise: to really care about our customers, our communities and each other – and strive to be the best every day in everything we do. It is a commitment to these values that help Third Federal achieve its mission of helping people achieve the dream of homeownership and financial security, while creating value for our communities, our customers and our stockholders. As we've grown during the last 80+ years, many things have changed about Third Federal: the size of our business, our spectrum of services, and the scope of our ever-advancing technology. However, our values and our mission remain the same.
Cleveland, OH