Call Center Operator - Kettering - PBX - PT/Days
a day ago
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OnsiteFull-timeMid
Summary
Kettering Health is seeking a Call Center Operator - Kettering - PBX - PT/Days to join their team in Kettering, OH. The role involves efficiently managing communications and providing excellent customer service in a healthcare setting.
About the Role
As a Call Center Operator, you will be responsible for answering and completing telephone, pager, and other communications efficiently. You will adhere to hospital and departmental policies while maintaining communication with department managers, co-workers, physicians, and outside callers. Your role will also include initiating emergency procedures and ensuring the safety of patients and staff. Flexibility in working varied shifts and weekends is required.
About You
Required:
- High school diploma or equivalent.
- A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience.
Preferred:
- Strong communication and listening skills.
- Excellent customer service skills.
- Attention to detail with the ability to follow verbal or written directions precisely.
- Skilled in computer operations with the ability to work with multiple software programs.
- Ability to multi-task and perform well under pressure in a fast-paced environment.
Kettering Health
As a faith-based, nonprofit healthcare system, Kettering Health's mission is to live God's love by promoting and restoring health. We're made up of 14 medical centers and more than 120 outpatient locations throughout western Ohio, as well as Kettering Health Medical Group. With more than 700 board-certified providers, we're dedicated to elevating the health, healing, and hope of our community.
Kettering, OH