Call Center Representative/Dispatcher
$22/h-$28/h
GDM GROUPa day ago
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OnsiteFull-timeEntry
Summary
GDM GROUP is seeking a Call Center Representative/Dispatcher to join their team in San Jose, CA. The role involves handling inbound and outbound calls, booking service appointments, and ensuring a top-tier customer experience.
About the Role
As a Call Center Representative/Dispatcher, you'll be the voice of TRIO, managing a high volume of calls, solving customer concerns, and providing top-notch service. You will work in a fast-paced environment, ensuring efficiency while maintaining a positive customer experience.
About You
Required:
- Strong customer service skills and a passion for helping people.
- Typing speed of 45 WPM or higher.
- Ability to multitask and stay organized in a busy environment.
- Tech-savvy with experience in Microsoft Suite.
Preferred:
- Experience with ServiceTitan software.
- Bilingual in Spanish.
Benefits
- Competitive hourly wage of $22.00 - $28.00 plus bonuses and commissions.
- Paid holiday and vacation time off.
- Comprehensive benefits package including health, dental, vision, and 401(k) with company matching.
- Incentive bonuses and competitions for additional earnings.
GDM GROUP
GDM Group is a leading Experiential Advertising, Marketing and Online Service Agency in Nigeria. We offer commercial, strategy and business solutions to our esteemed clients. Our work culture ensures our services are delivered in a precise, professional and efficient manner; saving our clients time and money while helping them attain higher human and corporate effectiveness.
San Jose, CA