Call Center Representative, Bowie MD (VE26021221MD)
The Bowen Group (a GTSC Company)Highlight
Summary
About the Role
About You
- At least six (6) months of consecutive call center or contact center experience.
- Excellent verbal, interpersonal, and written communication skills.
- Ability to work under pressure and handle difficult calls calmly.
- Familiarity with military and veteran community programs.
- Experience using Customer Relationship Management (CRM) applications.
Benefits
- Health and Dental Insurance - Employee Premiums 100% paid by Bowen.
- Group Life insurance - Employee Premiums 100% paid by Bowen.
- Short-term Disability - Employee Premiums 100% paid by Bowen.
- Generous vacation and sick leave.
- 11 Paid Federal Holidays.
- 401(k).
The Bowen Group has been strengthening the health and well-being of service members and the greater military community for more than 15 years. We take pride in providing employment opportunities for veterans, spouses and dependents who have first-hand knowledge of the military lifestyle. This institutional knowledge helps inform our strategy, strengthen our services and improve the lives of those who serve our country. Founded in 2004, Bowen is an industry leader specializing in strategic communications, mental health and wellness services and staffing. From new military spouses living on installation to a service member on his fourth overseas tour, our methodology reaches each member of the military community where they are. Our expert team fuses shared expertise and capabilities to deliver client’s message through a full range of targeted services. Bowen is a leader in the government services field, providing award-winning: - Researched-based strategic communications and digital engagement - Behavioral health and wellness services designed for the military community - Program management services allowing for informed decisions driving effective results Based in the capital region, Bowen has grown to a company of nearly 300 employees working across the country. We have shown time and again we are a trustworthy partner to our government entities, military organizations and fellow service providers and contractors.