Call Center Representative
Seattle's Union Gospel MissionHighlight
Summary
About the Role
About You
- High School Diploma or equivalent required.
- 1 - 2 years of experience in a call center environment (inbound and outbound calls).
- Experience working with a complex or multi-line phone system required.
- Proficient with Microsoft Office Suite (Outlook, Excel & Word).
- Experience with a service provider preferred.
- Experience working with a client tracking system Clarity or similar CRM preferred.
- The ability to speak multiple languages is highly preferred.
- Knowledge of homeless services is a plus.
Benefits
- Medical / Dental / Vision
- Long Term Disability – 100% company paid
- Basic Life Plan – 100% company paid
- Voluntary Products
- EAP and 24/7 Virtual Mental Health – 100% company paid
- 4 weeks of paid vacation (prorated based on hire date)
- 11 paid holidays + 1 Floating Holiday
- Personal Day and Birthday holiday
- Retirement benefits w/ company match
- Continuing Education Reimbursement Program
Seattle's Union Gospel Mission is a nonprofit ministry that loves and cares for our homeless neighbors throughout greater Seattle. We started in 1932 to feed and care for those suffering from the Great Depression. From a simple, borrowed soup kettle, we now love and care for thousands of homeless and hurting people each day. Our mission is to bring the love of Jesus and hope for a new life to our homeless neighbors. Our vision is to see every homeless neighbor — beloved, redeemed, restored. We address root causes and break the cycle of homelessness by meeting urgent physical needs, building relationships, and offering long-term recovery programs. Our efforts work to restore dignity and help move people to healthy, thriving lives. We want everyone to know, no matter their circumstances, they are loved and cared for, by us and by God.