Call Center Representative
$19/h-$22/h
3 days ago
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OnsiteFull-timeEntry
Summary
AmeriCU Credit Union is seeking a Call Center Representative to join their team in Rome, NY. The role involves serving members by addressing inquiries, resolving problems, and maintaining account data.
About the Role
As a Call Center Representative, you will manage a high volume of inbound and outbound calls, build relationships with members, perform problem resolution, process loan applications, and adhere to compliance standards. You will also educate members on digital processes and contribute to the organization's goals.
About You
Required:
- Strong verbal and written communication skills.
- Ability to manage high call volumes and provide excellent customer service.
Preferred:
- Experience in a call center or customer service role.
- Familiarity with financial services and compliance regulations.
Benefits
- Competitive rates on Medical, Dental, and Vision plans.
- Generous contribution to Health Savings Account for High Deductible Health plans.
- Paid Holidays and Paid Time Off.
- 401(k) Matching after 1 year of employment.
- Tuition Reimbursement for Full-time employees after 1 year.
- Life Insurance and Accidental Death & Dismemberment Insurance for Full-time employees.
- Enhanced Short Term Disability at no cost.
AmeriCU Credit Union
As a credit union, AmeriCU is a not-for-profit financial institution owned by our members. Serving 24 counties in New York and beyond, AmeriCU provides you with all the products and services you need – often with low or no fees, and better rates. The organization has been serving the local community for over 70 years and, in that time, has grown to more than 160,000 members, 20 financial centers, and $2.7 billion in assets. AmeriCU is located in Central New York and is among the State’s largest, full-service financial cooperatives. For more information, visit www.AmeriCU.org. Equal Housing Lender – Federally Insured by NCUA – Membership Eligibility Required.
Rome, NY