Call Center Representative
Lap of Love Veterinary HospiceHighlight
Summary
About the Role
About You
- Experience working in high call volume, customer service, or call center environments.
- Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom.
- High attention to detail and ability to adapt to new processes.
- Must attend a mandatory 4-week intensive training program at the beginning of employment.
- Previous experience in a work-from-home environment or working with minimal peer interactions.
- Dependability, flexibility, ownership, and sound judgment.
Benefits
- Medical Insurance Plans with 100% employee funded HSA option available.
- Dental and Vision Insurance Plans.
- Company Funded Wellness Resources (Mental, Financial, and Physical).
- Life Insurance (Basic, Voluntary, and AD&D).
- Long Term and Short Term Disability Insurance.
- Retirement Plan (Traditional 401k with 3% match & Roth 401k).
- Generous Paid Time Off.
- Generous Paid Parental Leave.
- Bereavement Leave.
- Training & Development.
- Pet Insurance.
- Remote Work From Home.
At Lap of Love, we recognize that many veterinarians today are seeking something more: a way to reconnect with the why behind their work, to form deeper bonds with families, and to practice with presence, compassion, and purpose. We are the nation’s largest network of veterinarians solely dedicated to end-of-life care. Our services include in-home euthanasia, telehospice consultations, in-home veterinary hospice, and pet loss support—all designed to provide a peaceful, personal experience for pets and the people who love them. Our work is centered on the human-animal bond. We honor that connection by helping families navigate one of life’s most difficult moments with empathy, expertise, and grace. As a Lap of Love veterinarian, you’ll serve your community in one of the most meaningful ways imaginable: by helping pets pass in the comfort of home, surrounded by love. You’ll experience the gratitude of clients, the freedom of working outside a traditional clinic, and the fulfillment of practicing in a way that truly aligns with your values. We're looking for compassionate, self-motivated veterinarians who communicate with empathy, connect with intention, and want to make a difference—one peaceful goodbye at a time.