Call Center Supervisor
NTT DATA North America2 days ago
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OnsiteFull-timeSenior
Summary
NTT DATA North America is seeking a Call Center Supervisor to join their team in Nashville, Tennessee. The role involves overseeing call center operations, ensuring quality assurance, and managing staff performance.
About the Role
As a Call Center Supervisor, you will work closely with the call center manager to develop operational strategies, monitor system performance, and improve call center operations. You will establish standards for productivity and customer service, prepare performance reports, and supervise call center staff. Additionally, you will address technical and administrative issues, maintain communication with management, and ensure compliance with quality assurance metrics.
About You
Required:
- Bachelor’s degree and five years of experience; or a master’s degree with four years of experience; or an associate degree with eight years of related experience; or 10 years of related experience with no degree.
- Minimum 5 years of experience in responding to requests for information and searching automated systems for data.
- Ability to obtain a Public Trust.
Preferred:
- Prior law enforcement or immigration related experience.
- Knowledge and experience working with RAD Apps, including CRM tools.
- Excellent reading comprehension, writing, and communication skills.
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
Nashville, TN