Case Administrator (Legal Services/Administrative Support)
American Arbitration AssociationHighlight
Summary
About the Role
About You
- Associate's degree in business or related field, or equivalent combination of education and experience.
- Minimum three years of experience in customer service, case administration, or legal environments.
- Strong written and verbal communication skills; able to interact effectively with diverse stakeholders.
- Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis).
- Comfort with web-based systems and adaptability to new technologies, including AI-related tools.
- Exceptional attention to detail and time management skills.
- Ability to manage sensitive information with professionalism and discretion.
Benefits
- Competitive compensation package including medical, dental, orthodontia, and vision coverage.
- Student loan repayment program.
- 403(b) retirement plan with substantial company match.
- Discounted pet insurance.
- Generous paid time off.
- Quarterly performance-based incentives.
The American Arbitration Association® (AAA®), with its long history and experience in the field of alternative dispute resolution, provides services to individuals and organizations who wish to resolve conflicts out of court. The AAA role in the dispute resolution process is to administer cases, from filing to closing. The AAA provides administrative services in the U.S., as well as abroad through its International Centre for Dispute Resolution® (ICDR®). The AAA's and ICDR's administrative services include assisting in the appointment of mediators and arbitrators, setting hearings, and providing users with information on dispute resolution options, including settlement through mediation. Ultimately, the AAA aims to move cases through arbitration or mediation in a fair and impartial manner until completion. Additional AAA services include the design and development of alternative dispute resolution (ADR) systems for corporations, unions, government agencies, law firms, and the courts. The Association also provides elections services as well as education, training, and publications for those seeking a broader or deeper understanding of alternative dispute resolution.