Case Manager
$21/h
ServiceNet2 days ago
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OnsiteFull-timeEntry
Summary
ServiceNet is seeking a Case Manager to join their team in Pittsfield, MA. The role involves providing direct engagement, case coordination, and resource navigation to support guests at The First.
About the Role
As a Case Manager, you will be responsible for building trusting relationships with guests, conducting intake and needs assessments, providing ongoing case management, collaborating with community partners, and assisting in the daily operations of The First. You will also support crisis de-escalation and conflict resolution, document interactions, and contribute to a team culture grounded in equity and mutual respect.
About You
Required:
- Experience providing direct service to individuals experiencing homelessness, poverty, mental health, or substance use challenges.
- Strong understanding of trauma-informed care, harm reduction, and housing-first principles.
- Excellent interpersonal and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in basic computer use and electronic documentation.
Preferred:
- CPR/First Aid and Narcan training (or willingness to obtain).
- Commitment to equity, inclusion, and person-centered service delivery.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Tuition assistance
- Generous PTO package
- Comprehensive health and dental insurance plans
- Life insurance and long-term disability insurance
- 403(b) retirement plan
- Tuition remission for eligible classes
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance
- Opportunities for career development and advancement
ServiceNet
The mission of ServiceNet is to enhance the quality of life of adults, children, and families through the provision of effective and responsive clinical, residential, rehabilitative, recovery, and support services. Services are provided in locations throughout Hampshire, Franklin, Hampden, and Berkshire counties. We are always looking for passionate human service professionals. Go here for our latest job postings: https://servicenet.careerplug.com/account
Pittsfield, MA