CFA Customer Service Coordinator
Zurich Cover-MoreHighlight
Summary
About the Role
About You
- Fluency in English with excellent communication skills.
- Customer service experience in the airline industry or similar.
- Strong computer proficiency and ability to multitask.
- Ability to perform under pressure in a fast-paced environment.
- Basic cost analysis skills.
- Strong problem-solving orientation.
- Bilingual in Spanish or multilingual in Spanish & Portuguese.
- Experience in a contact center.
- Healthcare experience or familiarity with medical terminology.
Benefits
- Job flexibility with a hybrid work approach.
- Comprehensive onboarding and professional development opportunities.
- Regular annual and personal leave benefits, including volunteer leave.
- Competitive high-deductible health plan and EAP programs.
- 401(k) program with employer matching.
Zurich Cover-More is one of the world’s largest travel insurance and assistance providers. We look after many millions of the world’s travelers every year, making sure we are there every step of their journey. And we partner with many of the world’s most well-known brands including airlines, global travel companies, major banks and credit card providers and leading retailers. We also provide accident, supplemental health and gadget protection in the U.S. and offer cover for car hire excess, pets and gadgets in the U.K. and European markets, though the majority of what we currently do is in travel. We are proud of our family of customer-facing brands including Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a worldwide, multi-lingual force of more than 2900 people with teams in North America, Europe, Latin America and Asia Pacific. And we stand for more care, more cover, for all. Zurich Cover-More is part of Zurich Global Ventures, a global platforms business of Zurich Insurance Group, providing products and services that go beyond traditional insurance. Zurich Global Ventures aims to get closer to customers by offering customized, proactive and digital experiences that empower individuals and businesses to be better prepared for the future.