Citizens Banker
$24.5/h-$29.52/h
Citizens2 days ago
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OnsiteFull-timeEntry
Summary
Citizens is seeking a Citizens Banker to join their team in Concord, MA. The role involves building lasting relationships with customers and providing trusted financial advice.
About the Role
As a Citizens Banker, you will be the face of the branch, helping customers with their financial needs by providing recommendations and assisting with spending, saving, borrowing, and investing. You will collaborate with various partners to address complex financial needs and make outbound calls to acquire new customers. Your responsibilities will include following financial policies and procedures, ensuring proper cash handling, and utilizing digital technology to enhance customer interactions.
About You
Required:
- High School degree or GED required.
- 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
- Ability to effectively ask questions and identify needs to improve the customer relationship.
- Proven success with building relationships and recommending products and services through in-person and phone interactions.
- Demonstrated skills in using digital technology to support business goals.
- Aptitude to problem solve and provide solutions to customer issues.
- Recognized ability to strengthen relationships with teammates and business partners through collaboration.
- Self-motivated, confident, and able to multitask effectively.
- Ability to work branch hours, which can include weekends and evenings.
- Meet and comply with all requirements set forth in the SAFE Act.
Preferred:
- 1 year cash handling experience.
Benefits
- Comprehensive health care coverage, including medical, dental, and vision plans.
- 401K with corporate match.
- Tuition assistance and mental health programs.
- 4 hours of paid time off annually for volunteering.
- Flexible work arrangements and wellness programs.
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. #MadeReady
Concord, MA