Claims Resolution Specialist
$19.00/h-$21.00/h
First American Home Warranty2 months ago
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OnsiteFull-timeEntry
Summary
First American Home Warranty is seeking a Claims Resolution Specialist to join their team in the United States. The role involves responding to a high volume of second level incoming calls and driving claims to closure while providing excellent customer service.
About the Role
As a Claims Resolution Specialist, you will take ownership of an assigned caseload from investigation through resolution, make decisions on work orders, analyze claims, and provide relevant information to homeowners. You will handle incoming calls, emails, and voicemails, purchase necessary parts, and assist with inbound call volume as needed.
About You
Required:
- High School Diploma
- At least 2 years of customer service experience in a contact center environment
- Strong understanding of Home Warranty policies and technical expertise with systems and appliances
- Excellent verbal and written communication skills
- Ability to manage difficult situations and customers
- Analytical and detail-oriented
- Working knowledge of Microsoft Office and company operating systems
Preferred:
- Fluent bilingual Spanish
Benefits
- Competitive hourly wage of $19.00/hr - $21.00/hr
- Comprehensive benefits package including health insurance
First American Home Warranty
First American Home Warranty has been a home warranty industry leader for nearly 40 years. We provide affordable protection options for your home's systems and appliances by minimizing your costs when your systems fail due to normal wear and tear. Our large network of qualified independent prescreened contractors will ensure reliable repairs. When the inevitable happens, we're here.
United States