Claims Specialist
$48k/y-$54k/y
a day ago
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RemoteFull-time
Summary
Ascendion is seeking a Claims Specialist to join their team remotely in Seattle, WA. The role involves building claim responses and providing exceptional customer service while managing multiple cases.
About the Role
As a Claims Specialist, you will be responsible for building claim responses, ensuring timely follow-up to incoming calls and emails, coaching regional partners on unemployment policies, and developing strong relationships with customers and team members. You will also manage multiple cases to ensure satisfactory resolutions and participate in cross-functional teams to execute programs and projects.
About You
Required:
- Proficiency in MS Suite.
- Experience working in customer service.
- Ability to navigate difficult situations and remain calm in emotional circumstances.
- Experience researching, analyzing, and problem-solving.
- Strong customer service skills with demonstrated composure and professionalism.
Preferred:
- Human resources experience or education (admin not business partner).
- Case management experience.
- Experience with SAP, ServiceNow, or Success Factors in HRIS systems.
- Ability to utilize multiple software programs simultaneously.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 9-10 days of paid time off
Ascendion
Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have a presence in 12 countries and 40+ global offices across North America, Europe, and APAC. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our communities, and a vibrant culture. For more information, please go to www.ascendion.com.
Seattle, WA