Client Delivery Executive
$160k/y-$245k/y
NTT DATA North Americaa day ago
Highlight
OnsiteFull-timeDirector
Summary
NTT DATA North America is seeking a Client Delivery Executive to join their team in Detroit, MI. The role involves leading cross-functional delivery with a focus on client transformation, delivery excellence, and building high-performance teams.
About the Role
As a Client Delivery Executive at NTT DATA, you will be accountable for end-to-end delivery of services for a specific client, ensuring adherence to contractual commitments, monitoring delivery quality, and managing client satisfaction. You will also develop crisis management plans, implement automation programs, and drive client improvement plans. Additionally, you will collaborate with client executives to manage relationships and risks, serve as the main contact for client operations leadership, and apply best practices in organizational change management.
About You
Required:
- BS degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
- 8+ years of experience in transitioning application and infrastructure services.
- 8+ years of experience managing a highly leveraged service environment.
- 3+ years of experience with Managed Private Cloud, Infrastructure Services, and Datacenter Migration Services.
Preferred:
- SAP Basis and Application transition and support experience.
- Experience in end-user services and security services.
- Digital Transformation experience leveraging AI to refine knowledge insights.
- Strong knowledge of and experience with ITIL Service Framework v4.
- Experience in IT support and production escalations, including incident response and change lifecycles.
- Excellent verbal and written communication skills.
- Willingness to travel to client sites as needed; current Visa and passport preferred.
- Ability to work across multiple time zones.
Benefits
- Medical, dental, and vision insurance with employer contribution.
- Flexible spending or health savings account.
- Life and AD&D insurance.
- Short and long term disability coverage.
- Paid time off.
- Employee assistance program.
- Participation in a 401k program with company match.
- Additional voluntary or legally-required benefits.
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
Detroit, MI