About the Role

As a Client Director, you will define and lead the customer success and account management strategy, build and manage a high-performing team, foster relationships with key clients, and partner with Sales and Product teams. You will track KPIs, act as a strategic advisor, and manage revenue forecasts while optimizing client management processes for scalability and efficiency.

About You

Required:

10+ years of experience in customer success, client services, or account management, ideally in SaaS or restaurant/hospitality technology.
Exceptional communication, presentation, and relationship-building skills.
Experience working with POS integrations, loyalty programs, online ordering, and restaurant analytics tools.

Preferred:

Understanding SaaS business models, metrics, and trends in enterprise restaurant technology.
Ability to understand platform capabilities to drive strategic conversations with clients.

Ziosk® is the creator of the first entertainment, ordering and pay on demand tablet for table service restaurants. The new generation of Ziosk tablets feature 8-inch touchscreens with encrypted credit card readers built to accommodate the latest secure payment technology including EMV and NFC. The tablets reside on each table, enabling guests to see menu items, play games, view news and entertainment, order food and beverages and pay on demand; all of which gives guests control over their dining experience. The pay on demand platform enables other benefits like labor efficiency, increased sales, guest insights and greater guest frequency for restaurants to better run their business. For more information, please visit www.ziosk.com. Ziosk is currently working with large casual dining chains and is observing positive results from the guests, sponsors and restaurants.

Client Director (on-site)

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Summary

About the Role

About You

Benefits