Client Experience Associate
$42.6k/y-$58.2k/y
PNC2 days ago
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OnsiteFull-timeEntry
Summary
PNC is seeking a Client Experience Associate to join their team in Dedham, MA. The role focuses on delivering exceptional customer experiences to improve financial wellbeing and loyalty.
About the Role
As a Client Experience Associate, you will engage with customers to provide tailored financial solutions, educate them on available options, and identify banking opportunities. Your responsibilities will include processing customer interactions, performing lobby engagement activities, and adhering to policies while ensuring efficient branch operations. You will also support proactive sales conversations and contribute to enhancing customer loyalty through a differentiated experience.
About You
Required:
- High school diploma or GED, or equivalent experience.
- Less than 1 year of related experience in customer service or banking.
Preferred:
- Experience in client loyalty and proactive sales.
- Familiarity with banking products and services.
Benefits
- Medical/prescription drug coverage with a Health Savings Account feature.
- Dental and vision options.
- Employee and spouse/child life insurance.
- Short and long-term disability protection.
- 401(k) with PNC match, pension and stock purchase plans.
- Dependent care reimbursement account.
- Paid time off including maternity/parental leave, holidays, and vacation days.
PNC
We’ll help keep your money boring so your life doesn’t have to be. pnc.co/guidelines
Dedham, MA