Client Experience Associate
PNC2 days ago
Highlight
OnsiteFull-timeEntry
Summary
PNC is seeking a Client Experience Associate to join their Retail Banking organization in Lumberton, NC. The role focuses on delivering exceptional customer experiences to improve financial wellbeing and loyalty.
About the Role
As a Client Experience Associate, you will engage with customers to provide tailored financial solutions, educate them on available options, and identify banking opportunities. Your responsibilities will include processing customer interactions, performing lobby engagement activities, and adhering to policies and procedures to ensure efficient operations. You will also support proactive sales conversations and help grow customer loyalty through a differentiated experience.
About You
Required:
- No formal degree required, but related experience or product knowledge is preferred.
- Ability to demonstrate customer-focused service and effective communication skills.
Preferred:
- Experience in banking or customer service roles.
- Skills in identifying opportunities and leveraging technology for customer engagement.
Benefits
- Comprehensive medical, dental, and vision coverage.
- 401(k) with PNC match and pension plans.
- Paid time off including maternity/parental leave, holidays, and vacation days.
- Educational assistance and wellness programs with financial incentives.
PNC
We’ll help keep your money boring so your life doesn’t have to be. pnc.co/guidelines
Lumberton, NC