Okay, I've searched for Client Experience Project Manager roles in Ormond Beach, FL, specifically for contract positions requiring a bachelor's degree in business or related fields, 2+ years in customer service, emphasizing client relationship management and project oversight. I found 12 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Client Experience Project Manager at Pace® is fundamentally responsible for ensuring that client projects are executed smoothly from initiation to closure, maintaining a high level of customer satisfaction. This includes onboarding new clients, overseeing the lifecycle of sample collection and analysis, and serving as the primary liaison between clients and various internal teams. The role entails project setup in the Laboratory Information Management System (LIMS), facilitating cross-department communication to resolve issues swiftly, and making strategic decisions to enhance client retention and maximize revenue potential. A successful candidate will likely face challenges such as balancing client expectations with operational capabilities, addressing churn risks, and identifying upsell opportunities. Success will be measured through the effective management of up to $2M in revenue projects, client satisfaction scores, and the ability to work collaboratively across functions to deliver quality outcomes consistently.

Company Analysis:

Pace® operates within the laboratory services sector, offering solutions that ensure the safety of air, water, and therapies, placing it in a critical position amid rising regulatory demands for environmental and health safety. As a player in a vital sector, Pace's focus on science-driven services positions it as both a trusted provider and an essential partner for various organizations. This role in client experience is crucial as it directly correlates to the company’s wider mission of delivering quality and reliability. In terms of culture, the emphasis on customer-centric service indicates a collaborative, responsive environment where client relationships are prioritized. This suggests that candidates will need to be adaptable, service-oriented, and capable of thriving in a fast-paced setting that values teamwork and effective communication. The position is integral to the company's objectives, particularly in retaining clients and driving project success, making it a strategic hire aimed at sustaining the company's growth and ensuring client satisfaction.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to resolve a client issue under pressure. What approach did you take?
• Describe a situation where you had to onboard a client swiftly. What steps did you follow to ensure a smooth transition?
• Can you share an experience where you identified an upsell opportunity during client interactions? How did you communicate this to the team?
• How do you prioritize client project tasks when faced with conflicting deadlines from multiple clients?
• What strategies do you use to build and maintain long-term client relationships?
• How would you monitor and address potential churn risks in client accounts?
• Imagine you are managing a project that is falling behind schedule. What steps would you take to address this with the client?
• If a client expressed dissatisfaction with a project deliverable, how would you handle the situation?
• Why are you interested in working at Pace® specifically, and how does it align with your career goals?
• What do you understand about the importance of laboratory services in ensuring public safety and client trust?
• What skills do you believe are the most critical for a role like this in a science-driven company?
• How would you communicate complex project updates to stakeholders who may not have a technical background?
• What changes or improvements would you suggest for enhancing the client onboarding process?