About the Role

As a Client Platform Specialist, you will administer system management tools, device imaging, and mobile device management, while deploying and supporting event networks and IT assets both onsite and remotely. Your responsibilities include troubleshooting complex technical issues, driving process and automation improvements, managing documentation and vendor relationships, and enforcing IT standards. You will also travel to event sites to provide hands-on technical support, ensuring high-quality service and successful event execution.

About You

Required:

At least 2 years of experience supporting MacOS/Windows/iOS/Android in a corporate environment.
BA/BS degree or equivalent experience in a similar field.
Client Facing/Customer Service skills are paramount.
Experience managing client expectations and troubleshooting in a fast-paced live event environment.
Excellent communication skills and ability to clearly communicate complex technical concepts.
1+ years Enterprise Windows client management experience (GPO’s, Chef, FOG, MDT etc.).
Experience with mobile device management (MDM) solutions.
Experience with ADB (flashing/sideloading).
Basic networking skills (DHCP, TCP/IP, FTP, PXE).
Familiarity with Windows 10/11 (Windows Deployment, PE, registry, services, tasks).
Experience in building PCs (specifically gaming), with a wealth of knowledge in upcoming and existing PC components.
Certifications: CCNA, CCNP, or CompTIA Network+.

Preferred:

Strong Work Ethic: A dedicated work ethic is essential for achieving targets and managing client relationships effectively.
Experience with mixed reality and wearables.
Basic knowledge of Linux environments.
Project Management or Consultant experience.
Familiarity with Live Events, Video Streaming, or Audio-Visual equipment.
Experience in a startup environment a strong plus.

EOS IT Solutions is a family-run global technology + logistics company, providing collaboration and business IT support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architectures in 195 countries. As a women-owned business, EOS is registered as a Member Buyer through WEConnect International. Our incredibly diverse team consisting of 2300+ employees worldwide continue to break boundaries through innovative solutions, without limitations due to non-merit factors. As a top-tier partner with Cisco, Juniper, Dell, Arista, HP, Pure Storage, Palo Alto, and many others, we have grown to become a market leader in IT Supply chain, AV Installation + International Deployment. We continue to expand our service offerings into Security, Data Centre, Enterprise Networking, + the latest Smart Building Technologies. Our Managed Services simplify complex processes + improve productivity across all business functions under a single purchase order.   With 18 sites worldwide + 8 upcoming entities available this year, EOS has the capabilities and competencies to meet our clients’ IT requirements + expectations on a global scale. To date, we have deployed 150k+ VC-UC solutions throughout Asia, Europe & North/South America. With over 600+ qualified field-based engineers on multiple architectures across multiple locations, we are dedicated to providing exceptional service + technical expertise. EOS’ continuous innovation provides our customers with leading technologies to strengthen their business infrastructures. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners + employees. We are a true International IT provider, and we are proud to deliver our services through global simplicity with trusted transparency.

Client Platform Specialist

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About the Role

About You

Benefits