Client Rep
Steamboat Group2 days ago
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OnsiteFull-timeEntry
Summary
Steamboat Group is seeking a Client Representative to join their team in Glen Allen, VA. The role involves providing first-level client support to lenders and agents, acting as a liaison between operations and clients to improve productivity and customer satisfaction.
About the Role
As a Client Representative, you will be responsible for analyzing customer satisfaction data, troubleshooting client issues, and developing strategies to enhance team effectiveness. Your daily tasks will include responding to client inquiries, maintaining professional relationships, and identifying opportunities for system improvements.
About You
Required:
- High school diploma or GED.
- One year of experience in a banking or insurance environment, or equivalent combination of education and experience.
Benefits
- Competitive Compensation: Base salary commensurate with experience.
- Paid Time Off: 17 PTO days annually, 9 company holidays, and 2 floating holidays.
- Work-Life Balance: Enjoy a casual dress code and a flexible work environment.
- Career Development: Access to professional growth opportunities and tuition assistance.
- Retirement Savings: Company 401(k) match to support your financial future.
Steamboat Group
Headquartered in the Atlanta area, Steamboat Group is the parent company of several insurance related brands focused on financial institutions, property investors and member associations. For nearly 15 years, the company has built a reputation for excellence in driving growth for its clients, partners and team. Its four best-in-class divisions include OSC Insurance Services, Southeastern Underwriters, Target Markets Program Administrators Association and Insurance Networks Alliance.
Glen Allen, VA