Client Services Support Lead
$23.93/h-$32.31/h
Citizens Business Bank2 days ago
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OnsiteFull-timeMid
Summary
Citizens Business Bank is seeking a Client Services Support Lead to join their team in Rancho Cucamonga, CA. The role involves serving as the primary subject matter expert in treasury services, resolving complex issues, guiding associates, and managing client escalations.
About the Role
As a Client Services Support Lead, you will provide expert-level support to Contact Center agents and clients, assist in monitoring daily operations, troubleshoot complex inquiries, lead resolution of escalated client issues, conduct training sessions, and analyze performance metrics related to treasury services inquiries.
About You
Required:
- Associate degree or equivalent from a two-year college or technical school.
- 3 to 5 years of related experience in Treasury Management.
Preferred:
- Experience in a contact center environment with a proven ability to handle escalations.
- Strong knowledge of core banking platforms and treasury products.
Benefits
- Eligible for an annual bonus based on performance.
- Flexible work schedule with some overtime required for special projects.
Citizens Business Bank
For 50 years, Citizens Business Bank has taken a customer-focused, relationship-driven approach to banking. The financial services company is consistently recognized as one of the top-performing banks in the nation and offers a wide array of banking, lending, and investing¹ services through over 60 banking centers and 3 trust office locations throughout the state of California. CVBF trades on the NASDAQ stock exchange under the symbol CVBF. Member FDIC | Equal Housing Lender | Equal Opportunity Employer ¹Not Insured by FDIC or Any Other Government Agency • Not Bank Guaranteed • Not Bank Deposits or Obligations • May Lose Value
Rancho Cucamonga, CA