Client Solutions Manager
$90k/y-$100k/y
High Country Search Groupa day ago
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HybridFull-timeMid
Summary
High Country Search Group is seeking a Client Solutions Manager to join their growing team in Ontario, CA. The role involves managing client operations, ensuring compliance with company policies, and driving improvements in systems and processes.
About the Role
As a Client Solutions Manager, you will take ownership of key operations with the onboarding team, providing internal support and guidance. You will manage team productivity to meet service level agreements, conduct monthly audits, and develop process enhancements. The role requires collaboration with cross-functional teams including Product, Sales, Legal, IT, and Accounting, and emphasizes flexibility, innovation, and accountability.
About You
Required:
- 2-5+ years’ experience in a client operations environment.
- Minimum of 2+ years’ experience in a supervisory or lead capacity.
- Excellent business communication, organizational, and project management skills.
- Experience using CRM tools such as SalesForce and DocuSign.
- Proficiency in Microsoft Word and Excel.
Preferred:
- Experience with process mapping and workflow design tools (Lucid Chart preferred).
- Experience with automation platforms (Power Automate or UiPath preferred).
- Ability to create reports and dashboards (Power BI preferred).
Benefits
- Base Salary: $90-100k per year.
- Annual Bonus of 10-12%.
- 401(k) with 8% employer match.
- Paid Time Off & Flexible Work Environment.
- Tuition Reimbursement / College Tuition Benefits.
- Comprehensive Wellness & Health Benefits.
High Country Search Group
High Country Search Group is an organization of individuals who are dedicated toward principles of excellence and integrity in the Search field. Unlike some organizations, we don't believe that simply having a telephone and a business card with "Recruiter" on it makes you one. All of High Country Search Group's team members have dedicated long-term careers toward being the best in the search industry and that’s what we have set out to do. We have built a strong local and increasingly national business, by consistently identifying the top clients and bringing them together with the best and brightest candidates. Long term partnerships are the cornerstone of our business. We value and nurture each of our candidate and client relationships.
Ontario, CA