Client Success Agent
$20/h-$20/h
National Debt Relief, LLC2 days ago
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RemoteFull-timeEntry
Summary
National Debt Relief, LLC is seeking a Client Success Agent to join their team in a full-time remote role. The position focuses on providing exceptional voice support to clients enrolled in their debt settlement program.
About the Role
As a Client Success Agent, you will empower clients to take control of their financial future by providing compassionate and expert guidance throughout their debt relief journey. Your responsibilities will include making and answering calls, resolving client inquiries, documenting discussions, presenting settlement proposals, and guiding clients through complex financial situations while maintaining a positive rapport.
About You
Required:
- High school diploma/GED required; Bachelor's degree preferred.
- 2 years’ customer service or relationship-based support role experience required.
- Strong working knowledge of client service processes and providing a positive client experience.
- Exceptional attention to detail and strong organizational skills.
Preferred:
- Experience in a financial or banking organization.
- Proficient in Microsoft Excel and Office.
- Ability to support and de-escalate vulnerable clients under stress.
Benefits
- Generous Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
- 12 weeks Paid Parental Leave
- Pre-tax Transit Benefits
- No-Cost Life Insurance Benefits
- Voluntary Benefits Options
- ASPCA Pet Health Insurance Discount
- Access to your earned wages at any time before payday
National Debt Relief, LLC
National Debt Relief, a certified Great Place to Work®, was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We’ve successfully helped more than 550,000 people get out of debt, reclaim their independence, and get their lives back on track. Our highly rated, unique Whole Human Finance™ approach to debt relief supports our clients’ journeys, empowering them to resolve their debt and confidently manage their finances.
Georgia, United States