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Summary
About the Role
About You
- Associate Degree or equivalent work experience.
- 2-4 years of proven experience in client support, customer service, or a related role.
- Deep understanding of contractual obligations and ability to serve as an internal subject matter expert.
- Advanced communication skills to convey complex information clearly and foster open dialogue with clients.
- Strong data analysis and reporting proficiency to track and analyze client data.
- Familiarity with SaaS products and adaptability to industry-specific tools and practices.
- Proactive problem-solving skills with a customer-centric focus.
- Exceptional multitasking and prioritization skills to manage multiple client accounts and shifting priorities.
- Strong organizational skills and attention to detail in managing renewals and commercial activities.
- Bachelor's degree.
- Experience collaborating with sales engineering, platform success, and client support teams.
- Knowledge of industry trends and client-specific needs to align solutions with market demands.
Benefits
- Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- 401(k) plan with company match and tuition assistance.
- Flexible time off, paid sick leave, and ten paid holidays annually.
- For contact center roles: accrual of up to 3 weeks paid time off per year, paid sick leave, and ten paid holidays annually.
- Parental planning benefits to assist associates through life milestones.
- Bonus and incentive programs.
Agero is working with leading vehicle manufacturers and insurance carriers to drive the next generation of roadside assistance technology forward. An established industry leader, we’re putting technology front and center in our transformative digital roadside platform powered by SF-based Swoop, our comprehensive accident management services, our knowledgeable consumer affairs and connected vehicle capabilities, at our three state-of-the-art contact centers, and beyond.
Our mission is to transform the entire driving experience through an unmatched combination of innovative technology and human-powered solutions, including a breakthrough dispatch software platform designed to empower service providers to deliver exceptional customer experiences and give clients greater transparency and visibility than ever before.
We’re moving forward on a massive scale. Our automotive clients represent more than 2 in 3 passenger vehicles sold in the U.S., and two-thirds of insurance companies are served by Agero.
Headquartered in Medford, MA, with an innovation center in San Francisco and operations throughout North America, we handle over 12 million roadside events annually and are trusted by dozens of leading corporations. Our access to more data than the competition is paying off for our clients and the 115 million drivers we serve.