Client Success Manager (FL)
3 days ago
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RemoteFull-timeEntry
Summary
700Credit is seeking a Client Success Manager to join their team remotely in Florida. The role focuses on retaining current clients and protecting existing revenue through proactive engagement and support.
About the Role
As a Client Success Manager, you will manage a group of clients, build strong relationships with dealerships, identify business opportunities, guide clients through product onboarding, provide training and support, resolve client issues, assist in product launches, analyze business processes, conduct meetings, communicate new product features, develop retention strategies, perform product audits, gather customer feedback, provide exceptional customer service, generate cross-sell opportunities, and document client interactions in Salesforce.
About You
Required:
- 2+ years of experience in customer service or account management roles.
- In-depth knowledge of the automotive industry.
- Familiarity with dealership operations and the ability to train and implement best practices for 700 Credit products.
- Strong organizational skills with attention to detail.
- Excellent phone etiquette and customer service abilities.
- Bachelor’s degree preferred, or equivalent professional experience.
- Willingness to travel as needed.
Benefits
- Excellent compensation and benefits package.
700Credit
700Credit is the leading source of credit reports, compliance, soft pull, identity verification solutions designed for automotive, RV, Powersports and Marine dealerships across the US. Simple yet powerful, 700Credit offers quick and easy access to the information you need about your customers to create a smooth and compliance-driven sales process. At 700Credit, we understand that the time and money spent on each customer is critical, and all 700Credit solutions have been developed with this in mind. Simple, yet powerful features include adding prospects, running credit, verifying identity including red flags, marketing source analysis, demographics, sales performance and more.
Southfield, MI