Client Success Manager - Loqate (3889)
GBG Plc2 days ago
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HybridFull-timeSenior
Summary
GBG Plc is seeking a Client Success Manager to join their team in New York, NY. The role involves driving engagement and retention across a diverse customer base of 1,100+ accounts, focusing on delivering exceptional customer experiences and identifying growth opportunities.
About the Role
As a Client Success Manager, you will lead the customer onboarding process, track customer KPIs, build trusted advisor relationships, conduct account reviews, monitor customer usage, manage annual account renewals, collaborate with Sales and Marketing, and serve as a liaison between customers and the Product team.
About You
Required:
- 7+ years of proven experience working within a sales or customer success organization, preferably in a SaaS or technology-driven environment.
- Exceptional communication and presentation skills, with the ability to engage effectively both in-person and virtually.
- Strong organizational and time management skills, with the ability to prioritize tasks based on account tier, urgency, and business impact.
- Self-motivated and collaborative team player who brings a proactive mindset and challenges the status quo.
- Detail-oriented with a strong focus on process improvement and operational excellence.
Preferred:
- Experience using CRM tools (e.g., Salesforce) and customer success platforms.
Benefits
- Diverse and inclusive workplace.
- Opportunities for professional development and career growth.
GBG Plc
GBG is the leading expert in global identity and location tech, enabling safe and rewarding digital lives for genuine people, everywhere. For over 30 years, we have combined global data with our innovative technology to make sure that genuine people everywhere can digitally prove who they are and where they live. We are an essential ingredient that protects against digital crime, strengthens business resilience and drives responsible growth, at scale, across a diverse range of sectors. Today, our team of over 1,100 people serve more than 20,000 customers globally.
New York, NY