Client Success Manager – TMT – Jobs in Brentwood, TN | OpenJobs AI

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TMT

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Overview Company

Client Success Manager

TMT

a day ago

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OnsiteFull-time

Summary

TMT is seeking a full-time Client Success Manager to join their Mastermind division in Brentwood, TN. The role focuses on maximizing contract renewal rates, minimizing churn, and enhancing member satisfaction through proactive management and strategic engagement.

About the Role

As a Client Success Manager, you will manage a portfolio of over 100 members, providing personalized support to ensure their success. Your responsibilities include engaging with members to understand their needs, conducting quarterly business reviews, overseeing onboarding and offboarding processes, and tracking member engagement metrics. You will also identify upsell opportunities, collaborate with the sales team, and contribute to the development of a standardized CSM playbook.

About You

Required:

Proven experience in customer success or client management, ideally within a membership or community-based environment.
Strong communication skills with a focus on building meaningful member relationships.
Ability to analyze and report on key metrics, with a proactive approach to improving member engagement.
Experience working cross-functionally and contributing to process improvements.

TMT

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Brentwood, TN