Client Success Supporter
$21.25/h-$28.00/h
2 days ago
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OnsiteFull-timeEntry
Summary
NAMSA is seeking a Client Success Supporter to join their team in Northwood, OH. The role involves managing client experiences and ensuring high levels of service through effective communication and support.
About the Role
As a Client Success Supporter, you will manage client experiences during their transition to NAMSA's client portal, ensuring digital adoption and resolving inquiries. You will coordinate communication between clients and various NAMSA departments, deliver key performance indicators, and maintain data integrity in Salesforce. Your role will also involve analyzing client feedback to provide management with actionable insights.
About You
Required:
- Bachelor’s Degree in a scientific discipline highly preferred.
- 2+ years of experience in client service or support.
- Strong organizational and time management skills.
- Technical aptitude to troubleshoot issues.
Preferred:
- Experience with Microsoft products and Salesforce.
- Knowledge of client service best practices.
Benefits
- Competitive hourly pay ranging from $21.25 to $28.00.
- Opportunities for professional development and growth.
NAMSA
Helping medical device Sponsors improve healthcare since 1967, NAMSA is the world’s leading MedTech Contract Research Organization (CRO) offering global end-to-end development services. Driven by its global regulatory expertise and in-depth therapeutic knowledge, NAMSA is dedicated to accelerating medical device product development, offering only the most proven solutions to move clients’ products through the development lifecycle efficiently and cost-effectively. From medical device testing; regulatory, reimbursement and quality consulting; and clinical research services, NAMSA is the industry’s premier, trusted partner for successful development and commercialization outcomes. Learn more: https://namsa.com/about/client-testimonials/
Northwood, OH