Client Support Services Process Analyst
$36.35/h-$65.76/h
Inside Higher Eda day ago
Highlight
OnsiteFull-timeEntry
Summary
Inside Higher Ed is seeking a Client Support Services Process Analyst to join their team in Riverside, CA. The role involves maintaining, developing, and managing data analytics and process improvements across Facilities Services.
About the Role
As a Client Support Services Process Analyst, you will be responsible for supporting data analytics related to work order, asset management, and other data gathering systems within Facilities Services. You will analyze, design, and propose Key Performance Indicators (KPIs), monitor and create reports on KPIs, and develop insights across Facilities Services processes to enhance service delivery.
About You
Required:
- Extensive knowledge about service offerings and processes such as work intake, follow up, work routing, and customer outreach/engagement.
- Ability to analyze data and produce reports including operational performance metrics, trends, and forecasts.
Preferred:
- Experience in developing process improvements and standards.
- Familiarity with data analytics tools and methodologies.
Benefits
- Competitive hourly salary ranging from $36.35 to $65.76.
- Opportunities for professional development and growth within the university.
Inside Higher Ed
Inside Higher Ed is the leading source for the latest news, analysis, and services for the entire higher education community. We deliver independent news and analysis that informs the world about higher education, while providing essential tools and services to help organizations and professionals be more effective. Go to www.insidehighered.com/newsletter/signup and sign up for our free Daily News Update email. Higher Education News - www.insidehighered.com Jobs & Careers - careers.insidehighered.com
Riverside, CA