Client Support Specialist (Intake) - PI & Mass Torts - Onsite
Call 4 Health2 days ago
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OnsiteFull-timeEntry
Summary
Call 4 Health is seeking a Client Support Specialist (Intake) for their onsite team in Boca Raton, FL. The role focuses on handling Personal Injury and Mass Tort inquiries, ensuring accurate documentation and claimant communications.
About the Role
As a Client Support Specialist, you will be the front-line intake point for Personal Injury and Mass Tort inquiries. Your responsibilities include answering inbound calls, conducting structured intake using approved scripts, maintaining case records, and ensuring timely escalation of urgent situations. You will also support quality and compliance standards while meeting performance expectations tied to service levels and quality standards.
About You
Required:
- High school diploma or equivalent.
- 1+ year experience in customer service, call center, intake, scheduling, or similar high-volume, customer-facing environment.
Preferred:
- Prior experience in legal intake, personal injury, insurance claims, medical intake, or Mass Tort environments.
- Bilingual (Spanish/English) strongly preferred based on program needs.
- Experience working with KPIs/QA expectations in a call-center environment.
Call 4 Health
Call 4 Health is a leading medical call center and nurse triage service with a genuine understanding of the patient’s perspective. Delivering compassionate commitment with quality medical solutions to our clients since 1997, Call 4 Health has a keen understanding of what it is like to face trauma and has developed a sound system to seamlessly balance professionalism with compassion. Our altruistic approach places patients and their families first by using state-of- the-art technology and compassionate training initiatives. Call 4 Health is always ready with real solutions consistent with the needs of both the client and the patient.
Boca Raton, FL