Client Support Specialist II - Market Data
ICE15 hours ago
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OnsiteFull-timeMid
Summary
ICE is seeking a Client Support Specialist II - Market Data to join their team in Atlanta, GA. The role involves providing high-level technical support and customer service to clients using financial market data.
About the Role
As a Client Support Specialist II, you will be responsible for delivering exceptional client experiences, providing operational support to global teams, and ensuring effective communication with clients. Your tasks will include diagnosing technical problems, managing case updates, and maintaining documentation of processes. You will also collaborate with internal teams to resolve issues and assist in various workflows.
About You
Required:
- Bachelor’s degree or equivalent experience.
- 2+ years of service flow experience or CRM ticketing system.
Preferred:
- 2+ years client support experience.
- Working knowledge of Salesforce, ServiceNow, or MS Office.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
ICE
ICE (NYSE: ICE) connects people to data, technology and expertise that create opportunity and inspire innovation. For terms of use, visit www.ice.com/privacy-security-center/terms-of-use
Atlanta, GA