Clinical Operations Associate
Tava Healtha day ago
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OnsiteFull-timeEntry
Summary
Tava Health is seeking a Clinical Operations Associate to join their team in Salt Lake City, UT. The role involves supporting high-quality mental health care by providing exceptional provider experience across their network.
About the Role
As a Clinical Operations Associate, you will serve as a frontline clinical resource for providers, handling escalations, assisting with onboarding and training, and conducting check-ins to promote clinical quality. You will also manage provider community engagement and participate in quality assurance initiatives. If licensed, you may maintain a small caseload to stay connected to direct clinical work.
About You
Required:
- Master's degree in a clinical field (e.g., Marriage & Family Therapy, Counseling, Social Work, Psychology).
- Associate license or full independent license in your state (e.g., AMFT, APC, ASW, LMSW, LMFT, LPC, LCSW).
- Strong written and verbal communication skills.
- Comfort navigating ambiguity, learning new technologies, and operating in a fast-paced environment.
- Ability to build rapport with providers and communicate in a supportive, solution-oriented manner.
Preferred:
- Experience in virtual care, digital mental health, or tech-enabled clinical environments.
- Prior experience in provider operations, clinical support, customer support, or clinical quality.
- Bilingual or multilingual skills.
Benefits
- Competitive salary and stock options.
- Free Tava mental health benefit for you and your family.
- Medical and dental insurance for you and your dependents.
- Monthly HSA contributions.
- Generous PTO and paid holidays.
- Paid parental leave.
- Work from home flexibility.
- Weekly team lunches.
- Opportunity to shape a growing company and culture.
Tava Health
A mental health benefit for every employee, because healthy minds matter.
Salt Lake City, UT