Great! I've searched for Cloud Operations Administrator roles in Raleigh, NC, requiring at least 3 years of Microsoft 365 administration experience, offering an in-office work environment, with a salary range between $80,000 and$95,000, and expertise in PowerShell scripting. I found several opportunities that match your criteria. Would you like to see the details?

Sure. Here's the analysis:

Job Analysis:

The Cloud Operations Administrator role at Sunstates Security is fundamentally about ensuring the seamless operation and administration of the Microsoft 365 environment for approximately 350 users. This encompasses not only the daily configuration and support of applications like Exchange Online, SharePoint, Teams, and OneDrive, but also the critical task of maintaining security and compliance protocols. Candidates should expect to resolve technical issues that may escalate beyond frontline support, requiring a thorough understanding of the Microsoft ecosystem to ensure service reliability and user satisfaction. Success in this role is not measured merely by ticket resolution time but by the ability to anticipate potential problems and work collaboratively with the Managed Services Provider (MSP) to preemptively address challenges. Overall, the position demands both technical proficiency and strong interpersonal skills, as the administrator will serve as a bridge between the technology and its end users, facilitating a user-friendly and secure operational environment.

Company Analysis:

Sunstates Security, LLC operates in the contract security services industry and is recognized as a rapidly growing player with a customer-centric philosophy, aiming to deliver exceptional service while emphasizing personal relationships with clients. The company’s focus on innovation and service quality is reflected in its leadership status and commendable industry performance, which provides a dynamic backdrop for this role. The organizational culture seems to prioritize accountability and employee recognition, making it imperative for the Cloud Operations Administrator to share these values of partnership and integrity. Given the company’s notable growth and award recognition, the role will likely have a significant impact on maintaining operational efficiency as the company scales. The administrator will operate in a collaborative environment, with direct reporting ties to senior management, suggesting that visibility in the role will be high and contributions to company goals will be valued. This context positions the role not just as a technical support function, but as a strategic partner in enhancing the overall employee experience and security posture across the organization.

Absolutely. Here are some mock interview questions that could come up:

• Describe a time when you had to troubleshoot a complex technical issue. What was the situation, and how did you resolve it?
• Can you share an experience where you had to communicate a technical concept to a non-technical team member? How did you ensure they understood?
• Tell me about a time when you received feedback that required you to change your approach to a task. How did you adapt?
• How do you prioritize multiple service tickets that come in simultaneously? What criteria do you use?
• What specific steps would you take to monitor service health and respond to incidents in a Microsoft 365 environment?
• How would you configure security features like MFA or Conditional Access for a new user in Microsoft 365?
• Describe your experience with PowerShell scripting. Can you give an example of a task that you automated using it?
• Imagine this scenario: a key application in Microsoft 365 is down, affecting your users. How would you approach resolving this situation?
• Suppose you’re tasked with integrating new security measures that the company has decided to implement. What process would you follow to ensure compliance?
• Why do you want to work at Sunstates Security specifically, and how does this align with your career goals?
• What do you think makes a security service provider successful in maintaining long-term client relationships?
• How do you stay updated with the latest updates and best practices in the Microsoft 365 ecosystem?
• What are some key performance indicators (KPIs) you believe define success for a Cloud Operations Administrator?
• If you could ask our team a question about the company culture or our approach to employee development, what would it be?
• Is there anything about the work environment here that you think enhances productivity among team members?