Cloud Operations Engineer
HTC Global ServicesHighlight
Summary
About the Role
About You
- Strong experience in L3 Cloud Operations, SRE, or Platform Engineering supporting production environments.
- Hands-on expertise across AWS, Azure, and GCP including deployment, operations, and troubleshooting.
- Advanced troubleshooting across compute, storage, networking, IAM, DNS, TLS, and application runtime.
- Solid Terraform experience including module development and state management.
- Experience operating Kubernetes environments (EKS, AKS, GKE) with Rafay cluster management.
- Proficiency with Harness CI/CD pipelines and GitOps practices using ArgoCD and Crossplane.
- Experience with API Gateway and Apigee for API lifecycle management.
- Strong observability experience using Splunk, Splunk OTel, Prometheus, Grafana, and AppDynamics.
- Experience managing PostgreSQL and MongoDB in production environments.
- Working knowledge of vector databases and their role in AI/ML workloads.
- Familiarity with AIOps tools and practices for intelligent operations automation.
- Proficiency with GitHub for source control and collaboration workflows.
- Proven track record delivering RCAs, automation improvements, and stability enhancements.
- Ability to create clear runbooks, SOPs, and operational documentation.
- Experience building or supporting AI/ML infrastructure including vector database deployments.
- Experience implementing HA/DR architectures and executing disaster recovery drills.
- Exposure to private-only cloud architectures and secure ingress/egress controls.
- Familiarity with FinOps practices in multi-cloud environments.
- Experience with Vault for secrets management and secure credential injection.
- Hands-on experience with Score/Manifesto for declarative workload definitions.
Benefits
- Group Health (Medical, Dental, and Vision)
- Paid Time Off
- Paid Holidays
- 401(k) matching
- Group Life and Disability insurance
- Professional Development opportunities
- Wellness programs
- A variety of other perks
HTC Global Services Inc., founded in 1990, headquartered in Troy, Michigan, is a global provider of Information Technology and Business Process Services and Solutions. Our expertise in consulting, design, engineering, and operations helps us to provide innovative technology services, positioning us as a technology partner of choice. We leverage our domain expertise in multiple verticals and harness emerging technologies (Robotic Process Automation (RPA), Internet of Things (IoT), Cybersecurity, Artificial Intelligence, Machine Learning, and much more) to enable our clients to build future-ready and sustainable businesses. Our partnership with leading technology partners empowers our continuous endeavor to offer clients world-class technology services, to help them realize business transformation, and maximize returns. Our business partner approach helps us to build and develop long-term client relationships. Similarly, we value our people as one of our primary stakeholders. Our value driven work environment is built on diversity, equity, and inclusion, where mentoring our teams has been integral to our culture, resulting in long and fulfilling careers. For more information, visit https://www.htcinc.com/