Okay, I've searched for Cloud Support Engineer roles in Redmond, WA that require 2+ years of experience, are full-time, and need skills in Azure or AWS, along with a bachelor's degree in Computer Science. I have found 125 relevant positions for you.

Sure. Here's the analysis:

Job Analysis:

The Cloud Support Engineer I role at ASM Research primarily focuses on maintaining and troubleshooting system availability within a 24x7 Microsoft Azure environment. The core responsibility is to diagnose, escalate, and resolve incidents to ensure the operational effectiveness of cloud services. Candidates are expected to utilize diagnostic tools and collaborate across various teams to identify and solve technical issues. The requirement for a Bachelor's degree in a technical field and prior experience consolidates the need for a solid foundational knowledge of cloud operations and system administration. Furthermore, the role demands not only technical skills such as familiarity with Azure and system administration but also strong problem-solving and communication abilities to translate complex technical issues for non-technical stakeholders. Success in this position will hinge on effectively navigating high-pressure situations, as well as actively contributing to process improvements through detailed documentation and incident management. Within the first 6-12 months, candidates can expect to establish a solid understanding of the operational environment, build collaborative relationships across teams, and enhance the overall incident response efficiency.

Company Analysis:

ASM Research, a part of Accenture Federal Services, operates in a robust sector that combines technology with federal services. As a strategic player in the career technology platform space, Lensa is committed to improving the job search experience through innovative machine learning algorithms. This innovative edge fosters a culture that values agility, continuous learning, and a user-centric approach. The company seems to promote a culture of collaboration, emphasizing teamwork and effective communication— especially vital in a role that involves cross-functional coordination and incident management in high-stress scenarios. The Cloud Support Engineer will have a pivotal role within a larger team structure, impacting client service delivery through their technical expertise. The strategic alignment reflects a focus on operational excellence within a growth-oriented context, aiming to enhance system reliability for federal clients. This is a significant position, especially considering the need for security clearance, which indicates that the role is closely tied to sensitive projects. Candidates looking to thrive here should embrace continuous learning and adapt readily to changing technologies and environments.

Absolutely. Here are some mock interview questions that could come up:

• Describe a time when you faced a significant technical challenge. How did you approach troubleshooting, and what was the outcome?
• Can you share an experience where you had to communicate a technical issue to non-technical team members? How did you ensure they understood?
• Tell me about an instance when you worked in a 24/7 operational environment. How did you manage your time and prioritize your tasks?
• What steps would you take to resolve an incident ticket in a high-pressure situation where the system is down?
• How would you use tools like netmom or windbg to diagnose a cloud service issue? Can you give a specific example of how you've used similar tools in the past?
• What are the key components of a Microsoft Azure environment that you believe are critical to maintaining system availability?
• Imagine you receive multiple incident tickets simultaneously. What strategy would you employ to tackle them efficiently?
• How would you monitor the performance of a cloud solution and identify if it’s meeting SLA expectations?
• What interests you about working at ASM Research and contributing to the development of cloud support technologies?
• In what ways do your values align with ASM Research’s commitment to equal opportunity and a diverse workplace?
• What certifications have you obtained, and how do they correlate with your knowledge and skills in cloud infrastructure support?
• How would you approach updating the knowledge base for troubleshooting issues? What do you consider critical in documenting such information?
• What would you ask your team members to help create a more collaborative environment during “tiger team” calls?