Okay, I've searched for Cloud Support Engineer positions in Redmond, WA that require TS Security Clearance, at least 2 years of cloud operations experience focusing on Azure, and a Bachelor's degree in Computer Science or a related technical discipline. I have found 27 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The Cloud Support Engineer role is fundamentally about ensuring consistent, high-availability operation of Microsoft Azure-based cloud environments within a demanding 24x7 incident management framework. The primary objective is to quickly diagnose and mitigate system issues, escalating when necessary, to minimize downtime and maintain SLA commitments. This requires not only technical expertise with core Azure components and Windows/Linux systems but also the ability to effectively utilize diagnostic tools such as netmon and windbg. The candidate will act as a critical interface between operations, development, and external partners by documenting incidents, sharing knowledge, and facilitating collaboration during high-pressure incident resolution scenarios, such as live site and tiger team calls. Crucially, success in this role depends on a blend of technical troubleshooting skills, clear communication abilities, and the capacity to manage multiple priorities under time-sensitive conditions. The TS clearance and preference for Azure/AWS experience emphasize working within a secure, government-impacted context where reliability, compliance, and operational rigor are paramount. Early success is likely measured by the ability to meet incident SLA targets, contribute to reducing system outages through proactive change recommendations, and effectively engage in cross-team knowledge sharing.

Company Analysis:

Dunhill Professional Search operates as an executive search and recruitment firm deeply embedded in technology and government contracting sectors, including cybersecurity, cloud technologies, and software services. Although it is not a technology producer, Dunhill’s client-focused, high-integrity approach reflects a culture oriented towards long-term partnership, trust, and detailed niche expertise. This context suggests that the Cloud Support Engineer role will be positioned within or supporting a client environment that demands strong operational excellence and professional reliability, likely within government or defense sectors given the TS clearance requirement. The company’s established reputation and emphasis on tailored, principled talent acquisition underline the importance of professionalism, discretion, and continuous learning for candidates. The role’s placement in Redmond—a tech hub—and its integration into 24x7 operations hint at a fast-paced, high-stakes environment that values adaptability and technical specialization. Since Dunhill’s mission centers on connecting top talent with transformative organizational impact, the Cloud Support Engineer will likely be viewed as a strategic contributor to maintaining client systems that underpin critical government or enterprise infrastructure, thereby directly supporting broader business goals of operational stability and innovation.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to troubleshoot a high-severity incident in a cloud environment. How did you approach it and what was the outcome?
• Behavioral: Describe an experience where you had to communicate complex technical information to a non-technical stakeholder. How did you ensure clarity?
• Behavioral: Working in a 24x7 operational setting can be stressful. How do you prioritize tasks and maintain focus during incident peaks?
• Behavioral: Share an example of how you contributed to a knowledge base or documentation effort that improved your team’s response times or effectiveness.
• Technical: Explain how you would use diagnostic tools like netmon and windbg to isolate and fix a recurring system outage in Azure.
• Technical: What are the key differences in managing incidents on Azure compared to AWS, and how might those differences impact your troubleshooting process?
• Technical: Walk me through your approach to reviewing system logs effectively to detect indicators of system health issues or potential outages.
• Technical: How do you leverage change management processes in resolving and preventing repeat incidents in complex cloud infrastructures?
• Situational: Imagine a critical Azure service is down during off-hours causing system-wide impact. What steps do you take from the moment you receive the incident alert until resolution?
• Situational: You identify a recurring but lower-severity issue impacting performance but not causing outages. How do you handle documenting and escalating this within your team and to engineering?
• Situational: During a tiger team call, multiple teams disagree on the root cause and next steps of an incident. How do you facilitate collaboration and decision-making?
• Company Fit: Why are you interested in applying your cloud support skills through a role affiliated with Dunhill Professional Search and its client ecosystem?
• Company Fit: How do your personal work values and style align with a culture focused on integrity, client partnership, and operational excellence?
• Company Fit: Given Dunhill’s focus on government and cybersecurity domains, how would you prepare yourself to meet the demands of roles requiring TS clearance and high security awareness?
• Candidate Questions: Can you describe how the Cloud Support Engineer role integrates with larger incident management and engineering teams within the client organization?
• Candidate Questions: What are the biggest challenges this role has faced recently and what resources are provided to help engineers succeed?
• Candidate Questions: How does Dunhill support ongoing professional development and certification for employees in cloud and security roles?