Collection Recovery Sr Specialist
Citizens3 days ago
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OnsiteFull-timeSenior
Summary
Citizens is seeking a Collection Recovery Sr Specialist to join their team in Johnston, RI. The role involves assisting customers through financial hardships and driving improvements in collection and recovery metrics.
About the Role
As a Collection Recovery Senior Specialist, you will field customer calls, provide high-quality solutions, and assist customers in financial distress. You will act as a subject matter expert in collections, support junior staff, and work on special projects to enhance collection strategies. Your role will require adherence to laws and bank policies while maintaining operational metrics.
About You
Required:
- Excellent oral communication, counseling, and persuasion skills.
- Knowledge of Fair Debt Collection Practices and ability to adapt to changing business needs.
- Excellent data entry and typing skills.
- Math aptitude.
- Familiarity with digital phone systems.
- Ability to make independent decisions and exercise sound judgment.
- Organized work habits.
- Ability to perform in a production environment and meet monthly operational metric goals.
Benefits
- Supportive and collaborative work environment.
- Access to training and tools for career growth.
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. #MadeReady
Johnston, RI